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    FAQ

    Soulmate Crystals is an Australian online crystal store offering premium, ethically sourced, consciously collected crystals to energetically enrich your life and enchant you with their natural beauty. We are located in Melbourne, Victoria.

     

    This FAQ page is designed to answer the most commonly asked questions. If you have a specific query, please leave a detailed message via the Contact page. We appreciate your business and look forward to being of service.

     

    ETHICAL SOURCING

    Soulmate Crystals partners with trusted suppliers who value ethical sourcing and fair trade. Our suppliers have extensive relationships with mines and traders developed from over 30 years industry experience. We are proud to work with these select partners who share our values of conscious collecting and respecting our sacred Earth.

    It’s important to note the specimens within the crystal healing community are mostly by-products to ore mining that have been mined by small machinery or independently hand-mined with tools.

    Unfortunately, there are ill-intentioned practices happening in select markets, in what is a largely unregulated industry. Based on our own research, specimen mining is much less extreme than strip mining and much less of an impact to the Earth and communities than the conflict minerals used in everyday technology products like mobile phones and computers that are owned by humans across the globe.

    Soulmate Crystals’ inventory is consciously collected with the intention to bring you ethically sourced and premium quality crystals. Most of our listings for stones are small lots. Some items are individual specimens that were hand selected among many others for their natural beauty and energetic qualities. We endeavour to list the country of origin however that is not always possible, particularly if a specimen is acquired outside of regular partners such as older collections where it is unlikely the origins of the piece will be known.

    Being in Australia means we are geographically distanced from the rest of the world. In creating the store, we've searched far and wide to bring you the best quality crystals and minerals at a variety of price points to suit different budgets. We hope you will love the consistent, premium quality of our offering.

    CRYSTAL USAGE

    The unique qualities, crystalline properties and high energy amplitude of crystal can help us to restore balance and provide a harmonizing effect to counteract stress and uplift our spirits. You are encouraged to align with your crystal by tuning into its energy and setting your intention.

    Use crystals in meditation, grids, art or creative projects, placed under the pillow when you sleep, scattered in plant pots or on display around the home.

    There are many ways to use and cleanse your crystals. Wherever possible, we personally clean and prepare our inventory so it fresh and devoid of dirt or stagnant energy from its long journey from discovery to you.

    Our preferred cleansing method is by sound using a singing bowl. Other methods include smoke cleansing.

    Crystals may be charged by moonlight or sunlight.

    We recommend keeping amethyst, ametrine, citrine, smokey quartz, fluorite, aquamarine, kunzite, rose quartz, aventurine, sapphire, celestite, chrysoprase, apatite, beryl and calcite out of direct sunlight as they could fade. Fifteen minutes of sun charging should be enough. Clear quartz should never be left on display in direct sunlight as the sun could refract off the crystal causing a fire.

    We encourage you to align with your crystal’s energy by holding it or keeping it close to your body. For larger specimens having them close by means their energy torus radiating out of the crystal connects with your energy, enabling you to raise your vibration.

    Crystals and minerals are fragile, and specimens should be handled with care. Be careful to not drop your stones on a hard surface as it’s likely they will crack or break. We don’t recommend using salt with crystals as it is abrasive.

    Certain crystals are considered toxic and should be handled less frequently. Please proceed with care and do your research. Certain crystals should not be soaked, used in elixirs or placed in water for either drinking or bathing. When handling toxic minerals please always wash your hands immediately after use.

    SIZING

    All crystals and minerals are graded, sized and priced accordingly.

    Tumbled stones have a weight range within a size category and are typically listed as xs, small, medium, large, xl, xxl or jumbo. 

    The listings contain important sizing information. Please ensure you read and understand the size of what you are buying to avoid any disappointment.

    Tumbled stone product listings include the dimensions to give you a practical way of assessing if the stone is right size for you.

    Tumbled stones are individually selected to maintain a high standard of quality and will be intuitively chosen for you.

    All stones are graded fairly for customers and wherever possible we offer different sizes to suit a variety of needs and budgets.

    CUSTOM ORDERS

    We accept custom order requests and are happy to curate special collections for you. Please contact us with your requirements.

    PAYMENT OPTIONS

    We accept payments with: 

    Shopify Payments
    - Visa
    - Mastercard
    - AMEX
    - Shop Pay
    - Apple Pay
    - Google Pay

    Buy Now / Pay Later - Interest Free Payment Service Providers

    Afterpay
    Zip
    Humm AU
    LatitudePay

    We currently do not offer a store lay-buy service.

    PRODUCT DISCLAIMER

    Soulmate Crystals is an Australian online store offering premium, consciously collected crystals to energetically enrich your life and enchant you with their natural beauty.

    The unique qualities, crystalline properties and high energy amplitude of crystal can help us to restore balance and provide a harmonizing effect to counteract stress and uplift our spirits. You are encouraged to align with your crystal by tuning into its energy and setting your intention.

    Tumbled stones are individually selected to maintain a high standard of quality and will be intuitively chosen for you. Soulmate Crystals does not exchange, or refund based on crystal structure, characteristics or change of mind. Crystal characteristics and crystalline structures vary and may contain vugs, mineral inclusions, small fissures or grooves, which are organic. These should not be viewed as flaws, rather serve as a loving reminder a unique and precious gift from our beautiful planet Earth has found its way to you for energetic connection, appreciation and safekeeping.

    You are encouraged to read the product descriptions and choose your crystals with intuition and care for optimal enjoyment.

    All content - images and product descriptions are protected and may not be reproduced in any format.

    © Soulmate Crystals